Frequently Asked Questions

What is Telehealth?
Telehealth allows us to leverage technology to bridge the gap of distance and time. It is great for those wanting to receive care and limit contact!

What if I am not great with technology?
Telehealth has been used with all ages with varying backgrounds. You will be given step by step guides to make sure you are successful.

Is my health information protected?
Of course! This is the law and taken very seriously.

Do I need a referral?
No way! Thankfully the state of Florida has recognized the training physical therapists undergo during their schooling. We take health very seriously and are well equipped to recognize when patients need to see a medical doctor. This team based approach allows you to save money and have better outcomes because you see who you need to see, when you need to see them.

What are the risks?
It is invasive so the needle does insert your muscles and surrounding tissues. Just like other techniques, if training is lacking and screening isn’t performed then the risk increases. The risk will be discussed with you and changes spending on the location of the targeted muscles. This will always be discussed with you before preceding.

Is it as effective as in person care?
Yes. With that said, if we agree that in person care is more appropriate then I will ensure you receive the care you deserve. Either with me a local provider.

Does my insurance cover it?
Often yes, but we will call to make sure.

Do you accept insurance?
Yes. I am more than happy to bill your insurance. I will even verify your benefits! With that said RHS is only a participating provider with Medicare. Simply put, we would not be able to provide the kind of high level care, individualized treatment that we do currently when working within an insurance-based model. In some clinics that bill insurance, therapists must see multiple patients at one time to offset insurance reimbursement rates. On average, insurance companies tend to reimburse about 40% of what a therapist bills out. Many outpatient clinics are forced to utilize Physical Therapy Assistants or technicians to oversee a patients care. Often a patient may only spend 10-15 minutes with the Physical Therapist and be sent off to complete their exercises independently. In addition, insurance companies tend to dictate the number of sessions a patient is allowed regardless of the nature and depth of their injury or condition, causing them to stop therapy short and putting them at increased risk of re-injury.With me, you spend the full session with a Doctor of Physical Therapy, and will likely require fewer visits overall to meet your goals. We will bill OON and most plans do have OON benefits. This usually occurs after deductibles have been met.

Do you accept HSA/FSA?
Yes!

Do you accept Medicare?
Yes! Most Medicare beneficiaries have a supplemental plan and often have no cost related to physical therapy.

Will I bleed? 
Often not. And if you do a bandaid is all you will need.

What are the risks?
It is invasive so the needle does insert your muscles and surrounding tissues. Just like other techniques, if training is lacking and screening isn’t performed then the risk increases. The risk will be discussed with you and changes spending on the location of the targeted muscles. This will always be discussed with you before preceding. 

Is it acupuncture?
No. The only commonality is the needle itself. The treatment, thought process, and technique is different. 

How do I know if I need it? 
Through a thorough evaluation! 

Is it covered by my insurance? 
Some do but most don’t. It will be a flat fee for service because of this. 

What can I expect? 
The area of interest will be cleaned with alcohol swab followed by use of a sterile needle into the muscle belly. 

Is it sterile? 
While the needle is sterile the most appropriate term is clean. The skin will be cleaned prior to the procedure.

What is it?
Physical therapy with RHS is different in many ways. The concierge model allows the true scope of physical to be utilized. As a doctor of physical therapy we are trained to screen for serious pathology such as cancer and fractures as well as how to properly and safely help someone achieve their physical goals while considering factors such as injuries, health, and comorbidities. Physical therapy has been proven many times as a safe and preferred alternative for the treatment of pain and functional limitations. Even if you are unsure, a conversation and evaluation can help point you in the right direction.

What do I need to do to prepare?
Stay hydrated throughout the day. It is recommended that any hard exercise be done prior to massage treatment to help avoid injury. Think about the areas you may want to address. You don't have to get any sheets or pillows ready. We will bring what we will need. Do talk with any one you may live with to allow you to step away from interruption or responsibility. This time will be for you so lets make sure that can happen! 
‍
Is it covered by insurance? 
Check with your health or PIP insurance company. While most insurances in the state of Florida do not cover massage, some will allow for reimbursement.
‍
How much space do you need? 
‍Please allow an 8 sqft area of open floor in an air conditioned space for treatments. Don't worry if there are some kids toys on the floor or your house may not be as clean as you would like! This is life! Clear a small space and relax.

Will I be sore? 
Neuromuscular, rehabilitative, and trigger point massage can cause transient discomfort. You may have some soreness for the first 72 hours after treatment. This is normal. For true pain, apply ice as needed and keep the area moving. Heat can also feel good on the area. Hot showers usually feel pretty good, right? Soreness doesn't mean harm. It can be your bodies normal healing response.

What do I need to do after? 
Go about your day and enjoy how your body feels! Take some mental notes on how you feel as this can guide what you have done next time! 

How much hands on care should I expect for an 60 minute massage?
For a 60 minute massage, expect about 45-55 minutes of hands-on time as well as at least 5 minutes for a brief evaluation to discuss what is needed and any problem areas that need to be addressed. If you receiving physical therapy or have in the past that information will be translated to the massage therapist which helps narrow down areas of focus. For a 90 minute massage you can expect 80 minutes of hands on work.
‍

What is Telehealth?
Telehealth allows us to leverage technology to bridge the gap of distance and time. It is great for those wanting to receive care and limit contact!

What if I am not great with technology?
Telehealth has been used with all ages with varying backgrounds. You will be given step by step guides to make sure you are successful.

Is my health information protected?
Of course! This is the law and taken very seriously.

Do I need a referral?
No way! Thankfully the state of Florida has recognized the training physical therapists undergo during their schooling. We take health very seriously and are well equipped to recognize when patients need to see a medical doctor. This team based approach allows you to save money and have better outcomes because you see who you need to see, when you need to see them.

What are the risks?
It is invasive so the needle does insert your muscles and surrounding tissues. Just like other techniques, if training is lacking and screening isn’t performed then the risk increases. The risk will be discussed with you and changes spending on the location of the targeted muscles. This will always be discussed with you before preceding.

Is it as effective as in person care?
Yes. With that said, if we agree that in person care is more appropriate then I will ensure you receive the care you deserve. Either with me a local provider.

Does my insurance cover it?
Often yes, but we will call to make sure.

Do you accept insurance?
Yes. I am more than happy to bill your insurance. I will even verify your benefits! With that said RHS is only a participating provider with Medicare. Simply put, we would not be able to provide the kind of high level care, individualized treatment that we do currently when working within an insurance-based model. In some clinics that bill insurance, therapists must see multiple patients at one time to offset insurance reimbursement rates. On average, insurance companies tend to reimburse about 40% of what a therapist bills out. Many outpatient clinics are forced to utilize Physical Therapy Assistants or technicians to oversee a patients care. Often a patient may only spend 10-15 minutes with the Physical Therapist and be sent off to complete their exercises independently. In addition, insurance companies tend to dictate the number of sessions a patient is allowed regardless of the nature and depth of their injury or condition, causing them to stop therapy short and putting them at increased risk of re-injury.With me, you spend the full session with a Doctor of Physical Therapy, and will likely require fewer visits overall to meet your goals. We will bill OON and most plans do have OON benefits. This usually occurs after deductibles have been met.

Do you accept HSA/FSA?
Yes!

Do you accept Medicare?
Yes! Most Medicare beneficiaries have a supplemental plan and often have no cost related to physical therapy.

Will I bleed? 
Often not. And if you do a bandaid is all you will need.

What are the risks?
It is invasive so the needle does insert your muscles and surrounding tissues. Just like other techniques, if training is lacking and screening isn’t performed then the risk increases. The risk will be discussed with you and changes spending on the location of the targeted muscles. This will always be discussed with you before preceding. 

Is it acupuncture?
No. The only commonality is the needle itself. The treatment, thought process, and technique is different. 

How do I know if I need it? 
Through a thorough evaluation! 

Is it covered by my insurance? 
Some do but most don’t. It will be a flat fee for service because of this. 

What can I expect? 
The area of interest will be cleaned with alcohol swab followed by use of a sterile needle into the muscle belly. 

Is it sterile? 
While the needle is sterile the most appropriate term is clean. The skin will be cleaned prior to the procedure.

What is it?
Physical therapy with RHS is different in many ways. The concierge model allows the true scope of physical to be utilized. As a doctor of physical therapy we are trained to screen for serious pathology such as cancer and fractures as well as how to properly and safely help someone achieve their physical goals while considering factors such as injuries, health, and comorbidities. Physical therapy has been proven many times as a safe and preferred alternative for the treatment of pain and functional limitations. Even if you are unsure, a conversation and evaluation can help point you in the right direction.

What do I need to do to prepare?
Stay hydrated throughout the day. It is recommended that any hard exercise be done prior to massage treatment to help avoid injury. Think about the areas you may want to address. You don't have to get any sheets or pillows ready. We will bring what we will need. Do talk with any one you may live with to allow you to step away from interruption or responsibility. This time will be for you so lets make sure that can happen! 
‍
Is it covered by insurance? 
Check with your health or PIP insurance company. While most insurances in the state of Florida do not cover massage, some will allow for reimbursement.
‍
How much space do you need? 
‍Please allow an 8 sqft area of open floor in an air conditioned space for treatments. Don't worry if there are some kids toys on the floor or your house may not be as clean as you would like! This is life! Clear a small space and relax.

Will I be sore? 
Neuromuscular, rehabilitative, and trigger point massage can cause transient discomfort. You may have some soreness for the first 72 hours after treatment. This is normal. For true pain, apply ice as needed and keep the area moving. Heat can also feel good on the area. Hot showers usually feel pretty good, right? Soreness doesn't mean harm. It can be your bodies normal healing response.

What do I need to do after? 
Go about your day and enjoy how your body feels! Take some mental notes on how you feel as this can guide what you have done next time! 

How much hands on care should I expect for an 60 minute massage?
For a 60 minute massage, expect about 45-55 minutes of hands-on time as well as at least 5 minutes for a brief evaluation to discuss what is needed and any problem areas that need to be addressed. If you receiving physical therapy or have in the past that information will be translated to the massage therapist which helps narrow down areas of focus. For a 90 minute massage you can expect 80 minutes of hands on work.
‍